Refund Policy

Last updated: July 2026

At My Store, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 3 days of the delivery date. To be eligible for a return, your item must be:

• Unworn and unwashed
• In its original condition with all tags attached
• In the original packaging

Non-Returnable Items

• Items purchased on sale or with a discount code
• Gift cards
• Items showing signs of wear or damage caused by the customer

How to Initiate a Return

To start a return, please contact us at returns@mystore.com with your order number and reason for return. Our team will respond within 2 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

We offer exchanges for different sizes or colours, subject to availability. Please contact us at returns@mystore.com to arrange an exchange.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order, in which case we will cover the return shipping.