Refund policy
Return & Refund Policy
At Grey Rhino, we want you to be fully satisfied with your purchase. If something isn't right, we're happy to help.
Return Window
You may request a return within 5 days of receiving your order.
Eligibility for Returns
We accept returns for genuine reasons, including:
- Product received damaged or defective
- Incorrect size or fit issue
- Item significantly different from what was ordered
To qualify, the item must be unused, unwashed, and in its original condition with all tags attached.
Proof of Purchase Required
A valid bill/invoice is mandatory to process any return or refund request. Please retain your order invoice until you're sure of your purchase.
How to Request a Return
- Contact us at support@greyrhino.in within 5 days of delivery, with your order number and reason for return.
- For damage or size-related claims, please attach clear photos of the product.
- Once approved, we'll share pickup or return shipping instructions with you.
Refunds
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are credited to your original payment method within [X] business days.
Exchanges
Prefer a different size instead of a refund? Let us know when you raise your return request, and we'll arrange an exchange instead.
Returns Not Accepted If:
- No valid bill/invoice is provided
- Request is raised after 5 days of delivery
- Product shows signs of use, wash, or damage not caused during transit
For any questions, reach out to us at support@greyrhino.in we're happy to help.